LinkedIn Customer Service: How to Contact Support (Phone, Chat, Email)

Need to contact LinkedIn customer service? Here's the truth: LinkedIn does not have a customer service phone number. According to LinkedIn's official Help Center, all support is handled through their Help Center, live chat (Premium only), and support tickets. Any website offering a LinkedIn phone number—especially for a fee—is a scam.

Key Takeaways

• No phone support: LinkedIn does not have a customer service phone number—any number you find online is a scam
• Live chat is Premium-only: Only Premium subscribers can access live chat support through the Help Center
• Support tickets work for everyone: All users can submit support tickets via linkedin.com/help/linkedin
• Twitter/X for escalation: @LinkedInHelp on Twitter can help escalate unresolved issues
• 48-hour response time: Expect email responses within 48 hours after submitting a ticket

Does LinkedIn Have a Customer Service Phone Number?

No. According to LinkedIn's official documentation, LinkedIn does not offer phone support for any users, including Premium subscribers.

Some websites advertise LinkedIn phone support—often for a fee. LinkedIn explicitly warns that these are scams: "Some websites advertise LinkedIn phone support for a fee, but these websites are in no way affiliated with LinkedIn."

The number (650) 687-3600 that appears on some third-party sites is LinkedIn's corporate headquarters, not customer support. Calling it won't connect you to anyone who can help with account issues.

How to Contact LinkedIn Support (All Methods)

Method 1: LinkedIn Help Center (Everyone)

The primary way to get help is through the LinkedIn Help Center.

Steps to submit a support ticket:

1. Go to linkedin.com/help/linkedin
2. Click Get help from us at the bottom
3. Select your issue category
4. Search for your specific problem
5. If you don't find a solution, click Create a support ticket
6. Fill out the form with details and screenshots
7. Submit and wait for email response (typically 48 hours)

According to Social Champ's guide, providing clear descriptions and screenshots speeds up resolution significantly.

Method 2: Live Chat (Premium Members Only)

Premium subscribers can access live chat for immediate support.

Steps:

1. Go to linkedin.com/help/linkedin
2. Scroll to the bottom and look for Live chat or Chat with the Help Assistant
3. The button shows "online" or "offline" based on availability
4. Click to start a conversation with a support agent

Important notes from LinkedIn Help:

• Live chat is only available in English
• Available during business hours (exact hours vary)
• Not available for all issue types

Method 3: Twitter/X Support (@LinkedInHelp)

For escalation or public issues, tweet at or DM @LinkedInHelp.

Tips:

• Keep messages brief and professional
• Don't share sensitive account information publicly
• Use DMs for detailed issue descriptions
• Include your support ticket number if you have one

According to LiProspect, Twitter can help escalate unresolved cases faster than waiting for email responses.

Method 4: Support Without Logging In

If you're locked out of your account, you can still request help:

1. Go to the LinkedIn login page
2. Click Contact Us at the bottom
3. Use these direct appeal forms:
   • Restricted account: linkedin.com/help/linkedin/ask/TS-F-APPEAL
   • Can't log in: linkedin.com/help/linkedin/ask

You'll need to provide account verification details to prove ownership.

LinkedIn Support Response Times

Support Method	Availability	Response Time
Support Ticket	All users	24-48 hours
Live Chat	Premium only	Immediate (when online)
Twitter @LinkedInHelp	All users	Varies (hours to days)
Appeal Forms	Locked-out users	48-72 hours

Common LinkedIn Support Issues (and How to Resolve Them)

Account Restricted or Suspended

If your account shows a restriction:

1. Check your email for a message explaining why
2. Go to linkedin.com/help/linkedin/ask/TS-F-APPEAL
3. Submit ID verification if requested
4. Wait for review (usually 3-5 business days)

To avoid restrictions in the future, review our guide on why inbound engagement eliminates LinkedIn ban risks.

Can't Access Account / Forgot Password

1. Go to linkedin.com/uas/request-password-reset
2. Enter your email or phone number
3. Follow the verification steps
4. If you don't receive the email, check spam or submit a ticket

Premium Billing Issues

For Premium subscription problems:

1. Go to Settings & Privacy > Account Preferences > Subscriptions
2. Review your billing details
3. If issues persist, use live chat (Premium members) or submit a ticket
4. For refunds, include your payment date and amount

For information on canceling, see our how to cancel LinkedIn Premium guide.

Profile or Content Removed

If LinkedIn removed your content or features:

1. Check your email for the specific violation
2. Review LinkedIn's Community Guidelines
3. If you believe it was an error, submit an appeal via the Help Center

LinkedIn Not Loading / Site Issues

Check if LinkedIn is down for everyone:

• Visit our Is LinkedIn Down status guide
• Check @LinkedInHelp on Twitter for outage announcements
• Try accessing via different browser or device

Tips for Faster LinkedIn Support Responses

1. Use the Correct Issue Category

When submitting tickets, select the most accurate category. Miscategorized issues get routed to the wrong team and delayed.

2. Provide Screenshots

Visual evidence helps support agents understand your issue immediately. Include:

• Error messages
• Account screens showing the problem
• URLs of affected pages

3. Be Specific and Concise

State the problem, what you've tried, and what you need. Avoid lengthy explanations that bury the key issue.

4. Include Account Verification Details

Help support verify your identity faster by including:

• Email associated with account
• Phone number on file
• Recent login locations
• Connected email addresses

5. Follow Up After 72 Hours

If you haven't received a response after 72 hours:

• Tweet @LinkedInHelp with your ticket number
• Submit a new ticket referencing the original
• Check your spam folder for responses

LinkedIn Support for Business Accounts

If you have LinkedIn Sales Navigator, Recruiter, or other business products, you have additional support options:

Sales Navigator:

• Visit business.linkedin.com/sales-solutions/contact-us
• Premium support for enterprise accounts

LinkedIn Ads:

• Visit business.linkedin.com/marketing-solutions/contact-us
• Phone support available for advertising accounts with spend

Company Pages:

• Admins can access support through linkedin.com/help/linkedin
• Select "Company Pages" as your issue category

Avoiding the Need for LinkedIn Support

The best support ticket is the one you never have to submit. Follow these best practices:

Stay Within LinkedIn's Guidelines

Review the LinkedIn User Agreement and avoid:

• Mass connection requests to strangers
• Automated messaging tools that violate ToS
• Fake or misleading profile information

For safe growth strategies, read our guide on LinkedIn automation safety.

Secure Your Account

Prevent account takeovers by:

• Enabling two-factor authentication
• Using a unique, strong password
• Reviewing connected apps regularly
• Logging out of shared devices

Keep Payment Information Updated

Prevent billing issues by:

• Updating expired credit cards before renewal
• Reviewing subscription charges monthly
• Setting calendar reminders for trial expirations

How ConnectSafely.ai Prevents LinkedIn Account Issues

Many LinkedIn support tickets stem from account restrictions due to aggressive automation. ConnectSafely.ai takes a different approach with inbound lead generation that LinkedIn actually rewards.

Instead of risky automation that triggers restrictions, build authority that attracts leads naturally. This means:

• Zero risk of account suspension
• No need to contact LinkedIn support about restrictions
• Better quality leads from prospects who find you

Getting Started

1. Bookmark the Help Center: linkedin.com/help/linkedin
2. Follow @LinkedInHelp on Twitter for updates
3. Enable two-factor authentication to prevent account issues
4. Use inbound strategies to avoid automation-related restrictions

Frequently Asked Questions

What is LinkedIn's customer service phone number?

LinkedIn does not have a customer service phone number. According to LinkedIn's official Help Center, all support is handled through their Help Center, live chat (Premium only), and support tickets. Any website offering a phone number for LinkedIn support is a scam.

How do I chat with LinkedIn support?

Live chat is only available for Premium members. Go to linkedin.com/help/linkedin, scroll to the bottom, and click "Live chat" when it shows as online. Chat support is only available in English during business hours.

How long does LinkedIn support take to respond?

Support ticket responses typically take 24-48 hours. Premium members using live chat get immediate help when agents are online. Twitter responses via @LinkedInHelp vary from hours to days depending on issue severity and volume.

How do I contact LinkedIn if I can't log in?

Use LinkedIn's direct appeal forms without logging in: go to linkedin.com/help/linkedin/ask/TS-F-APPEAL for restricted accounts, or linkedin.com/help/linkedin/ask for general login issues. You'll need to verify your identity.

Is there 24/7 LinkedIn support?

No. LinkedIn does not offer 24/7 support. Live chat is available during business hours for Premium members, and support tickets are processed during regular business hours with 24-48 hour response times. Urgent account issues may take 3-5 business days to resolve.

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