Find answers to the most common questions about workspaces, team collaboration, and billing.
General Questions
Do I need to create a workspace to use ConnectSafely?
No. When you sign up, a personal workspace is automatically created for you. You can start using ConnectSafely immediately without any additional setup.
Can I belong to multiple workspaces?
Yes! You can be a member of your own workspace and also be invited to other people's workspaces. Use the workspace switcher in the header to move between them.
What happens to my personal workspace if I join someone else's?
Your personal workspace remains completely separate. Joining another workspace doesn't affect your own workspace, accounts, or settings.
Billing & Subscription
Do workspace members need their own subscription?
No. All workspace members use the workspace owner's subscription plan. This makes it cost-effective to collaborate with your team—one subscription covers everyone in the workspace.
Who is responsible for billing?
Only the workspace Owner has access to billing and is responsible for the subscription payments. Admins and Members cannot view or modify billing information.
If I'm invited to a workspace, do I still need to pay?
If you only use features within the workspace you were invited to, you don't need your own subscription. However, if you want to use your personal workspace with your own LinkedIn accounts, you'll need your own subscription.
What features do workspace members get access to?
Workspace members get access to all features included in the owner's subscription plan. This includes comment automation, post boost, keyword targeting, and all other plan-specific features.
Team Management
How many team members can I invite?
There is no limit to the number of team members you can invite to your workspace. Invite as many colleagues as you need.
Can I change someone's role after they join?
Yes, but only the workspace Owner can change member roles. Go to Workspace Settings → Team, find the member, and use the role dropdown to change their role.
What happens if I remove a team member?
They immediately lose access to your workspace and all its resources. They can no longer use your LinkedIn accounts or features. Their own personal workspace (if they have one) is not affected.
Can I transfer workspace ownership?
Currently, workspace ownership cannot be transferred. The person who created the workspace will always be the Owner.
Invitations
How long do invitations last?
Invitations expire after 7 days. If the invitation expires, you can resend it from the pending invitations list in Workspace Settings.
What if I sent an invitation to the wrong email?
You can cancel the invitation from the pending invitations list and send a new one to the correct email address.
Can someone join without an invitation?
No. All new members must be invited by an Owner or Admin. There's no way to join a workspace without receiving an invitation link.
Access & Permissions
Why can't I see the Accounts page?
The Accounts page is only visible to Owners and Admins. If you're a Member, this page is hidden from your sidebar. Contact your workspace Owner if you need account access.
Why can't I access billing?
Only the workspace Owner can access billing information. This is by design to keep financial information secure. If you need billing details, contact your workspace Owner.
Can Members use all automation features?
Yes! Members can use all automation features (comment scheduler, post boost, keyword targeting, etc.) that are included in the workspace owner's subscription plan.
Still Have Questions?
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